Delivery is made by a carrier of MIEG CREATION’s choice to the address indicated by the Customer when placing the order. If the delivery is made to a relay point, a notice of availability is sent to the Customer.
Delivery times for Products in Stock are indicated on the Internet Site when the Customer places the order. Products in stock are dispatched upon receipt of payment by MIEG CREATION.
Delivery times for Customizable Products are indicated to the Customer on the Product sheets. Customizable Products are delivered to the Customer during the delivery period indicated on the Product sheet.
If the Products have not been delivered to the Customer within the period indicated, for any reason other than the act of a third party, force majeure or the fault of the Customer, the latter may cancel the sale by registered letter with acknowledgement of receipt, subject to having enjoined, in the same manner, MIEG CREATION to make the delivery within an additional period of 30 days and that the latter has not complied within this period.
In this case, the sale will be deemed to have been terminated on receipt by MIEG CREATION of the letter informing it of such termination, unless MIEG CREATION has performed in the meantime. In the event of termination of the sale, the sums paid by the Customer will be returned to him at the latest within fourteen (14) days following the date of termination of the Contract, to the exclusion of any compensation or deduction.
The Customer must notify MIEG CREATION in writing of any damage suffered by a Product during delivery within a maximum period of two (2) days following receipt of the Product. It is the Customer’s responsibility to provide any justification as to the reality of the damage observed. In the event of damage duly noted by MIEG CREATION, the Customer may return the damaged or non-conforming Product to MIEG CREATION in its original condition. MIEG CREATION shall bear the cost of returning the Product and the Customer shall bear the risk. Returned Products must be accompanied by the return slip to be attached to the package.
MIEG CREATION will refund the purchase price of the Product no later than seven (7) days following receipt of the Product by the Customer.
Insofar as the right of withdrawal provided for in article 7 hereof does not apply to Customizable Products, MIEG CREATION grants the Consumer Customer a right of return if he changes his mind. This right of return offered to the Consumer Customer is exercised under the same formal conditions as the right of withdrawal. In the event of exercising this right of return, the Consumer Customer may choose between a full refund of the price paid or an exchange of the Product while stocks last. MIEG CREATION is responsible for return shipping costs in Metropolitan France and the Consumer Customer is responsible for all risks.
